Company: Roverz MotorBikes
Location: Alappuzha
Industry: Automobile – Royal Enfield Dealership
Department: Customer Relations
Employment Type: Full time

Job Summary

We are looking for a Customer Relation Executive (CRE) to provide excellent customer service and ensure a positive customer experience. The ideal candidate should have positive communication skills, a customer-focused approach, and the ability to build robust customer relationships.

Key Responsibilities
Welcome and assist customers visiting the showroom and service center.
Handle customer inquiries through phone calls, WhatsApp, and emails.
Schedule service appointments and follow up with customers.
Conduct customer satisfaction (CSI) follow-up calls after vehicle delivery and service.




Address customer complaints and coordinate with the concerned departments for timely resolution.
Maintain customer records and update the CRM system.
Remind customers about periodic service, insurance renewal, and other dealership campaigns.
Support promotional activities and customer engagement programs.
Prepare daily and monthly customer follow-up reports.
Ensure a professional and friendly customer experience at all times.

Qualifications
Bachelor's Degree in any discipline.
Experience in customer service, CRM, or automobile industry is preferred.
Freshers with excellent communication skills may also apply.

Pay: ₹10,000.00 - ₹13,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Alappuzha (India)
🏢 Royal Enfield - Roverz Motors
📍 India