Company: Resolve Associates
Location: Noida sector 34b, Hosiyaarpur
Job Type: Full time
Job Summary
Resolve Associates is looking for a dynamic Team Leader (Collections) to lead and motivate a team of collection executives. The ideal candidate should have robust leadership skills, experience in debt collections, and the ability to drive team performance while ensuring achievement of collection targets.
Key Responsibilities
Lead, mentor, and manage a team of collection executives.
Monitor daily productivity and ensure monthly collection targets are achieved.
Conduct team briefings, coaching sessions, and performance reviews.
Track team KPIs and prepare daily/weekly MIS reports.
Handle escalated customer cases and support the team in negotiations.
Ensure compliance with company policies and client guidelines.
Coordinate with Operations and Management for smooth workflow.
Identify performance gaps and implement improvement plans.
Eligibility
Graduate in any discipline.
Minimum 2–4 years of experience in collections/recovery.
At least 3 year of team handling experience.
Strong communication, leadership, and problem-solving skills.
Positive knowledge of MS Excel and MIS reporting.
Ability to work in a target-driven environment.
Required Skills
Team Management
Collection & Recovery
Target Achievement
Leadership & Coaching
MIS Reporting
Customer Handling
Communication & Negotiation
Work Location: Noida sector 34 ,Hosiyarpur
Company: Resolve Associates