PDR Organisation Pvt. Ltd. is looking for a energetic and customer-oriented Telecaller to join our team. The candidate will be responsible for handling inbound and outbound calls, assisting customers with their queries, following up on leads, and maintaining positive customer relationships.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Explain the company's services to customers.
Respond to customer inquiries and resolve basic queries.
Follow up with existing and prospective customers.
Maintain accurate records of customer interactions in the system.
Coordinate with internal departments for customer requirements.
Schedule appointments and follow up on pending cases.
Achieve daily and monthly calling targets.
Ensure excellent customer service and maintain professionalism during every interaction.
Escalate unresolved customer issues to the concerned department.
Required Skills
Excellent communication skills in English, Hindi, and Marathi.
Good interpersonal and customer handling skills.
Basic computer knowledge (MS Office, Email, CRM).
Solid convincing and negotiation skills.
Ability to work under pressure and meet deadlines.
Positive attitude and willingness to learn.
Qualification
Minimum HSC (12th Pass) or Graduate.
Freshers and experienced candidates are welcome to apply.
Experience
0–2 years of experience in Telecalling, Customer Service, BPO, or Sales is preferred.
Working Days
Monday to Saturday
Office Timing
10:00 AM to 7:00 PM
Salary
As per company standards and interview performance.
Preferred Candidate Profile
Good verbal communication skills.
Confident and qualified personality.
Ability to build rapport with customers.
Team player with a customer-focused approach.
Willingness to learn and grow within team
Office Address: 208, 2nd floor, Globe Business Park, Plot No.30, Ambernath West, Ambernath 421505Website: Privatecourt.inThanks & Regards