Responsibilities
Records client payments in appropriate accounts, identifies and resolves payment discrepancies and answers internal customer’s inquiries
Account for the amount collected from the customers in the appropriate accounts on a timely basis and with 100% accuracy
Reconcile the customer accounts and bank accounts to ensure there are no open items in customer accounts and zero unapplied cash
Responsible for overseeing collection activities of all the active customers
Manage Collection processes, provide early-stage customer service and, where necessary, raise cases involving customer disputes
Ensure performance measures are met or exceeded
Achieve Cash Collections and Past Due Target on a monthly basis
Download daily bank statements and ensure cash is appropriately applied to customer accounts
Manage the aging of unapplied cash and resolve within a timely manner
Generate reporting as necessary (i.e., unapplied cash, etc.)




Participate in ad hoc projects as required
Continuously seek out and support process improvement initiatives
Ensure compliance to applicable policies, guidelines, and regulations

Requirements
Graduate / Postgraduate / Master’s Degree in Commerce / Finance
Fluent in English, both verbal and written communication skills would be mandatory
Working experience within a shared services workplace
Willing to work in rotational shifts
0 - 2 years of experience required with Cash Applications & Collections experience
Excellent communication and interpersonal skills with a customer service focus
Demonstrates initiative, is conscientious, detail oriented and provides complete follow-through on areas of responsibility
Positive attitude and a solid team player

📌 Associate Order To Cash Bengaluru Etp As A Service/ Operate (India)
🏢 Deloitte
📍 India