Key Responsibilities
Respond promptly to customer inquiries received through websites, social media, WhatsApp, email, and online marketplaces.
Convert leads into sales by understanding customer requirements and recommending suitable products or services.
Maintain accurate customer records.
Process online orders and coordinate with the operations or logistics team for timely delivery.
Follow up with prospective and existing customers to increase repeat business.
Achieve monthly and quarterly sales targets.
Handle customer complaints professionally and provide timely resolutions.
Monitor online sales performance and prepare sales reports.
Stay updated on product knowledge, pricing, promotions, and competitors.
Collaborate with the marketing team to support online campaigns and promotional activities.