Location

Shivane

Employment Type

Full-time

Job description

Role Overview

We're seeking a agile Customer Experience Champion to be the face of our brand and the voice of our users. In this pivotal role, you'll ensure our customers - from savvy students to seasoned educators - have an exceptional journey with our product.

Key Responsibilities
Provide exceptional customer support across multiple channels (chat, email, phone), ensuring a delightful user experience.
Develop in-depth knowledge of the product to guide customers in maximizing its value.
Collaborate with Product and Engineering teams to provide feedback and contribute to product enhancements.
Analyze user feedback and translate insights into actionable recommendations for improving the customer experience.
Proactively identify opportunities to enhance service quality and user satisfaction.

Proficiencies Required
Bachelor’s degree or equivalent practical experience.




Excellent communication skills in English; proficiency in additional languages is a plus.
Tech-savvy with the ability to quickly learn and adapt to new tools and platforms.
Solid problem-solving skills and a proactive approach to addressing customer needs.
Adaptable and enthusiastic, capable of thriving in a high-growth startup workplace.

Additional Skills
Empathetic and customer-centric mindset.
Ability to multitask and handle challenging situations with professionalism.
Team collaboration skills and willingness to contribute beyond core responsibilities.
Passion for education technology and improving user experiences.

Salary
As per experience, skills, and organizational standards.

Notice Period
Immediate joiners preferred / As per company policy.

📌 Customer Service Executive Shivane
🏢 Walnut School
📍 Shivane