Key Responsibilities
Evaluate customer interaction calls to ensure quality, compliance, and process adherence.
Identify performance gaps and provide actionable feedback and coaching to improve communication and customer handling.
Monitor quality metrics, analyze trends, and recommend process improvements.
Prepare quality reports and dashboards using Microsoft Excel and Power BI.
Collaborate with Team Leaders and Operations to enhance team performance and customer satisfaction.
Ensure consistent adherence to quality standards, policies, and compliance guidelines.

Requirements
1–2 years of experience as a Quality Analyst in a BPO/Customer Support workplace.
Solid listening, analytical, and problem-solving skills.
Hands-on experience with Microsoft Excel and Power BI.
Excellent communication and coaching skills.
Ability to work in a fast-paced, performance-driven environment.
Immediate joiners preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Food provided

Experience:
Calling auditing: 1 year (Required)

Language:
English (Required)

Shift availability:
Night Shift (Required)

Work Location: In person

📌 Quality Analyst Noida (India)
🏢 First Connect Worldwide
📍 India