Key Responsibilities:
Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
Champion OPEX initiatives to drive continuous improvement and operational excellence.
Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.

Key Skills & Competencies:




Service Delivery & Infrastructure Project Management
Supplier Relationship Management
ISO 27001 Compliance & Risk Management
Quality Reviews & Business Reporting
Business Intelligence (BI) & Solution Design
Operational Excellence (OPEX)
Solid Analytical and Requirements Analysis Skills
Domain Experience in BFSI and Enterprise IT

Qualifications:
Bachelor’s degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred.
25+ years of experience in program and project management, with deep expertise in infrastructure service delivery.
Robust background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.

📌 Program Manager Mumbai
🏢 eClerx
📍 Mumbai