Job Title: Senior Operations Executive

Department: Operations / Supply Chain

Work Timing: Shift-based, between 8:00 AM to 11:00 PM

Reporting To: Senior Program Manager – Operations

Role Summary:

We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires robust follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks.

Key Responsibilities:
Fresh Order Fulfilment
Coordinate with vendors for fresh medicine orders.
Track medicine availability, dispatch status, and delivery timelines.
Ensure customer promise timelines are monitored and followed.
Renewal & Retention Support
Follow up for refill reminders and pending renewals.
Coordinate payment follow-ups with customers/internal teams.
Ensure renewals are closed on time.
Welcome Kit & Inventory Coordination
Track welcome kit inventory.
Coordinate dispatch of welcome kits after enrollment.
Maintain kit dispatch records and stock updates.
Payment & Vendor Coordination




Track customer payments and vendor payment requirements.
Follow up for UTR/payment confirmation wherever needed.
Support timely vendor payment closure.
Escalation Handling
Track delayed deliveries and open customer escalations.
Coordinate with vendors, delivery partners, and internal teams for resolution.
Update stakeholders on delay reasons and closure timelines.
MIS & Tracking
Maintain daily trackers and dashboards.
Ensure data hygiene and timely updates.
Share daily status of open, closed, delayed, and escalated cases.

Required Skills:
Valuable communication and follow-up skills.
Basic Excel / Google Sheet knowledge.
Ability to coordinate with vendors and internal teams.
Robust ownership of open tasks.
Comfortable working in shift-based operations.
Ability to manage escalations calmly and professionally.

Preferred Experience:
1–3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations.
Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.

📌 Senior Executive Mumbai
🏢 Ketto Online Ventures
📍 Mumbai