SLM Infotech Pvt. Ltd. is a growing e-commerce company. We are looking for a Customer Care Executive with positive communication skills to handle customer queries through calls, WhatsApp, emails, and chat while delivering excellent customer service. Training will be provided.

Key Responsibilities
Handle customer queries through Calls, WhatsApp, Emails, and Chat in a skilled and friendly manner.
Resolve customer concerns by providing accurate and timely solutions.
Follow up with customers to ensure their queries are resolved satisfactorily.
Maintain and update customer details, interactions, and records in the system.
Provide information about products, orders, deliveries, returns, and replacements.
Coordinate with internal teams to ensure smooth and timely customer support.
Communicate politely,



patiently, and professionally to deliver a positive customer experience.
Maintain service quality while following company policies and processes.

Required Skills
Good communication skills in Hindi and Basic English
Basic computer knowledge and MS Excel
Good typing speed and ability to handle emails and chats
Positive attitude with solid problem-solving skills
Ability to work in a fast-paced environment

Pay: ₹14,000.00 - ₹25,000.00 per month

Experience:
Customer Support / Customer Care: 1 year (Preferred)

Work Location: In person

📌 Customer Care Executive Goregaon
🏢 SLM INFOTECH
📍 Goregaon