Welcome and assist customers at the service reception.
Schedule service appointments and coordinate with the service team.
Handle customer enquiries, complaints, and feedback professionally.
Keep customers updated on vehicle service progress.
Conduct follow-up calls after service to ensure customer satisfaction.
Maintain accurate customer records in the CRM system.
Coordinate with Service Advisors to ensure timely vehicle delivery.
Promote customer retention through excellent service and relationship management.
Achieve customer satisfaction (CSI) and follow dealership SOPs.
Support service campaigns, reminders, and customer engagement activities.