Gautam Buddha Nagar, Uttar Pradesh
Job Summary
As a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards in compliance with Service Level Agreements (SLAs). Your expertise will contribute to enhancing customer satisfaction and operational efficiency through effective analysis, mentoring, and stakeholder engagement.
Key Responsibilities
Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Snow Admin And Javascript, Adhering To Agreed Slas To Maintain Operational Efficiency.
Mentor Team Members And Administrators While Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Enhancing Team Competency And Knowledge Sharing.
Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical Skills To Participate In Capacity Planning And Resource Allocation.
Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings,



Employing Effective Communication To Address And Resolve Any Issues Faced By Stakeholders.
Conduct Validations And Analyses, Such As Root Cause And Trend Analysis, Using Relevant Tools To Generate Reports That Inform Key Business Stakeholders And Enhance Task Performance.
Skill Requirements
Proficiency In Snow Administration And Support
Robust Understanding Of Javascript And Its Application In Automation
Familiarity With Rest/Soap Apis And Their Integration
Experience With Angular Js For Developing User Interfaces
Solid Analytical Skills For Root Cause And Trend Analysis

Other Requirements
Itil Foundation Certification (Optional But Valuable)
Servicenow Certified Administrator (Optional But Valuable)
Javascript Certification (Optional But Valuable
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📌 Sme Servicenow,javascript Gautam Buddh Nagar (India)
🏢 HCLTech
📍 India