Role Overview: Product Support Engineer is responsible for providing technical support, troubleshooting product issues, assisting customers and continual improvement in product performance.
Key Responsibilities
Provide technical support for medical-grade refrigerators.
Coordinate service activities and repairs with internal and external technical teams.
Travel as required for installations, servicing and customer training.
Gather customer feedback to support continuous improvement in product design and production processes.
Collaborate with R&D; and Production teams to enhance overall product performance.
Skills Required:
Excellent communication and interpersonal skills.
Multilingual proficiency
Experience in customer training and product demonstrations.
Patience and resilience in handling challenging customer situations.
Solid analytical and problem-solving abilities.
Ability to work independently and collaboratively with other adjacent teams.