Receive and track service requests from clients via phone, email, chat, Customer Portal, or automated ticket alerts.
Create tickets for recent service requests.
Complete Technician Check-Ins for service tickets, including perform scope of work check, validate the technician has necessary tools and equipment and update the ticketing system.
Complete Tier 1 level troubleshooting with internal and external clients.
Work with team members as needed to ensure proper ticket entitlement/coverage
Provide remote white glove support for client meetings/events as required.
Log and track issues using incident/problem management database (ConnectWise) with accurate, up to date information.
Work with NOC Tier 2 Agents, Service Coordinators, Field Technicians, subcontractors and clients to maintain communication on open service tickets.
Maintain tickets; update and follow-up with internal and external clients/personnel within the required contractual SLA timeframe.




Review open tickets to ensure timely resolution.
Provide updates to clients on any changes to their service ticket.
Communicate with prospective clients and refer them to Sales as needed.
Determine when an issue requires escalation to a higher-level support member or management.

Job Type: Full time

Pay: ₹23,000.00 - ₹25,000.00 per month

Advantages:
Cell phone reimbursement
Health insurance
Provident Fund

Ability to commute/relocate:
Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Required)

Experience:
Network engineering: 1 year (Required)

Language:
Kannada (Required)
English (Required)

Work Location: In person

📌 Network Engineer Bengaluru
🏢 LANTRO TECHNOLOGIES INDIA
📍 Bengaluru