Role Overview:

As a Customer Service Representative at Loco Bear, you will be the first point of contact for our guests, ensuring a seamless, energetic, and memorable experience. You will handle guest interactions, resolve queries, and uphold the brand’s fun, high-energy vibe while maintaining service excellence.

Key Responsibilities:
Greet and assist guests with a friendly and welcoming attitude
Handle walk-ins, bookings, and inquiries (in-person, phone, and online)
Provide accurate information about activities, pricing, offers, and safety guidelines
Manage guest complaints or concerns promptly and professionally
Coordinate with internal teams (operations, F&B;, activities) for smooth guest flow
Ensure proper check-in/check-out processes and queue management




Maintain cleanliness and organization of the front desk / guest areas
Upsell services, packages, and promotions where relevant
Collect and share guest feedback to improve overall experience
Requirements:
1–3 years of experience in customer service, hospitality, or guest-facing roles
Solid communication and interpersonal skills
Energetic personality with a customer-first mindset
Ability to handle high-pressure, quick-paced settings
Basic computer knowledge (booking systems, POS, etc.)
Flexibility to work weekends, holidays, and shifts

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Service Representative Richmond Town
🏢 Locobear
📍 Richmond Town