We are looking for a Customer Support Executive who is passionate about helping customers and delivering exceptional support experiences. In this role, you will assist customers using Com.Bot's AI-powered WhatsApp Automation, CRM, and SaaS solutions by resolving queries, providing product guidance, and ensuring they receive the best possible experience.
As a part of our Customer Support team, you will work closely with customers as well as internal product and technical teams to resolve issues efficiently and build long-term customer satisfaction.
Responsibilities
Interact with customers via chat, email, WhatsApp, and phone to resolve product-related queries.
Develop a thorough understanding of Com.Bot's AI, CRM, and automation solutions to provide accurate support.
Guide customers through product features, setup, and best practices.
Create and maintain support documentation, FAQs, and knowledge base articles.
Coordinate with the product and technical teams to resolve complex customer issues.
Ensure timely follow-ups and maintain excellent customer communication.
Maintain accurate customer interactions and support tickets in the CRM.
Work towards achieving high customer satisfaction and retention.
Qualifications
Excellent written and verbal communication skills in English.
Good communication skills in Hindi are preferred.
Quick learner with the ability to understand technical products.
Comfortable handling customer calls, emails, and live chat.
Strong problem-solving skills with a customer-first mindset.
Ability to work independently and as part of a team in a rapid-paced environment.
Experience with CRM software or SaaS products is an advantage.
What We Offer
Competitive salary with performance-based incentives.
Opportunity to work in a fast-growing AI & SaaS company.
Complete product training and ongoing mentorship.
Supportive and collaborative work setting.
Career growth opportunities within the organization.
Direct exposure to experienced leadership and cutting-edge technology.
Job Types: Full-time, Permanent
Pay: ₹12,000.00 – ₹30,000.00 per month
Benefits:
Paid Time Off
Performance Incentives
Professional Training & Development
Career Growth Opportunities
Education: Bachelor's (Preferred)
Language: English (Preferred)
Work Location: In person (Vesu, Surat)
Pay: ₹12,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Support Executive Surat
🏢 Com.Bot
📍 Surat
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