Primary Responsibilities
Answer incoming customer calls within 3 rings.
Handle taxi bookings through phone, WhatsApp, mobile app, and website.
Allocate rides to the nearest available driver.
Track ongoing trips and monitor delays.
Handle customer complaints professionally.
Assist drivers with route, customer, and payment issues.
Maintain booking records accurately.
Follow up on lost-and-found cases.
Escalate emergency situations immediately.
Ensure customer satisfaction after every ride
Assist drivers with app issues.
Handle payment discrepancies.
Guide drivers on pickup locations.
Resolve navigation issues.
Coordinate vehicle replacement.
Report driver attendance.
Support emergency situations.
Social Media
Manage Facebook, Instagram, X, LinkedIn, and YouTube.
Publish daily posts, reels, and stories.
Respond to customer comments and messages.
Build local community engagement.
Google Business Profile
Update business information.




Upload weekly photos.
Respond to reviews.
Improve local search visibility.
Website
Update offers and promotions.
Improve SEO.
Publish blogs and travel tips.
Monitor website performance.
WhatsApp Marketing
Design promotional campaigns.
Share offers and referral programs.
Broadcast festival and seasonal promotions.
Online Advertising
Run Google Ads.
Run Meta (Facebook & Instagram) Ads.
Track campaign performance and optimize ROI.
Content Creation
Design posters and banners.
Create short promotional videos.
Develop driver recruitment campaigns.
Create customer testimonials.
Email & SMS Marketing
Send promotional messages.
Share discount offers.
Notify customers about current services.
Maintain customer mailing lists.

📌 Customer Support Executive Telangana (India)
🏢 SRI Ramdutha Constructions
📍 India