Job Title: EUC IT Support Engineer (L2)

Role Overview

The EUC IT Support Engineer provides day-to-day IT support for end-users across the organization

This role ensures smooth functioning of desktops, laptops, mobile/Tab devices, and related IT services, while escalating complex issues when needed

Key Responsibilities
User Support : Handle all the IT issues, including hardware, software, and network troubleshooting
Collaborate with customer stakeholders and vendors to deliver reliable IT services
Document processes, configurations, and best practices for knowledge sharing
Device Management : Install, configure, and maintain desktops, laptops, printers, and mobile devices
Application Support : Provide support for business applications (MS Office, email, collaboration tools, etc)
Incident Resolution : Diagnose and resolve technical problems within agreed SLAs
System Updates : Perform OS updates, patching, and security compliance checks
User Training :



Guide employees on IT best practices and protected usage of systems
Documentation : Maintain records of incidents, resolutions, and asset inventory
Collaboration : Work with L3 engineers and vendors for advanced troubleshooting and project support

Skills Qualifications
Solid knowledge of Windows/Mac OS, MS Office, and common enterprise applications
Experience with Active Directory, Intune, Defender, O365, Exchange, and endpoint security tools
Valuable understanding of networking basics (LAN/WAN, VPN, Wi-Fi)
Excellent communication and problem-solving skills
24 years of IT support experience preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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