Customer Experience Management
Ensure a high level of customer satisfaction at every customer touchpoint.
Monitor customer feedback received through Maruti Suzuki surveys and internal feedback systems.
Conduct follow up calls after vehicle delivery to ensure customer satisfaction.
Identify customer concerns and coordinate with relevant departments for timely resolution.
Maintain positive relationships with customers and encourage long-term loyalty.

Complaint Management
Handle customer complaints professionally and resolve them within the prescribed turnaround time.
Investigate root causes of complaints and implement corrective and preventive actions.
Escalate critical cases to the Service Head or Dealer Management when required.
Maintain proper documentation of customer complaints and resolutions.

Customer Satisfaction (CSI)




Monitor Customer Satisfaction Index (CSI) performance.
Analyse CSI reports and identify improvement prospects.
Prepare action plans to improve CSI scores.
Conduct regular reviews with Service Advisors and Workshop Managers.

Team Coordination
Guide Customer Care Executives and Telecalling staff.
Coordinate with Service Advisors, Workshop Controller, Parts Department, and Quality Team to ensure seamless service delivery.
Conduct customer service training and coaching sessions for employees.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Cell phone reimbursement
Provident Fund

Experience:
Maruti Suzuki : 5 years (Required)

Work Location: In person

📌 Customer Care Manager Salem
🏢 Thriveni Car Company Private
📍 Salem