Job Summary:
We are looking for a Customer Support Executive to assist clients with stock market-related queries, trading platform support, account services, and general customer assistance. The ideal candidate should have excellent communication skills, basic knowledge of the stock market, and a customer-focused attitude.

Key Responsibilities:
Handle customer queries via phone, email, chat, or WhatsApp.
Assist clients with account opening, KYC, login issues, and trading platform support.
Provide information about stock market products and services.
Resolve customer complaints and escalate complex issues to the concerned department.
Maintain accurate records of customer interactions.
Follow up with customers to ensure timely issue resolution.
Educate customers on using trading platforms and mobile applications.
Ensure compliance with SEBI and company policies while handling customer requests.

Required Skills:
Good verbal and written communication skills.
Basic knowledge of the Indian stock market, NSE, BSE, Demat, and Trading Accounts.
Proficiency in MS Office (Excel, Word, Outlook).
Solid problem-solving and customer service skills.




Ability to work in a rapid-paced workplace.
Knowledge of CRM software is an added advantage.

Qualifications:
Graduate in any discipline (B.Com, BBA, MBA, or Finance preferred).
0–3 years of experience in customer support, stock broking, or financial services.
NISM certification is an added advantage.

Preferred Candidate Profile:
Graduate in any discipline.
Minimum 1–3 years of experience in Customer Support / Client Servicing.
Prior work experience with Motilal Oswal Financial Services or Angel One preferred.
Good knowledge of:
Stock Market operations
Equity, Derivatives, Mutual Funds
Trading & Demat Accounts
KYC and Client Onboarding
RMS and Back-office processes
Strong communication skills (Hindi, English, and regional language preferred).
Ability to handle customer queries, complaints, and service requests.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Paid time off
Provident Fund

Experience:
Stock Market: 3 years (Required)

Location:
Kharghar, Navi Mumbai, Maharashtra (Required)

Work Location: In person

📌 Stock Market Customer Support Executive Kharghar
🏢 Saasaki Technology Private
📍 Kharghar