Role & responsibilities
Work daily on the assigned worksheets to TRACK entries.
Review the data from WinWeb/ Radius/ SAP, etc. and allocate in TRACK.
Do the Activity, Allocation, Acceptance, and Process Overrides as required.
Provide resolution by liaising with multiple stakeholders, External/Internal stakeholders (Account Manager, Branch Manager, CEMs, Buyers, and requestors via calls & e-mails).
Maintain updated Excel sheet records for all the work performed daily.
Review assigned accounts regularly and work on rejects.
Reconcile payments and help close invoices.
Review the existing process and recommend process improvements and automation.
Create Playbooks for all the accounts handled.
Pre-requisites :
Excellent interpersonal and communication skills.
Ability to work independently on allocating the time per worksheets received from the field.
Positive to have Order to Cash overview.
Hands-on experience in the E-Billing / Billing process is an added advantage.
Individuals should do RCA (Root cause analysis) to identify the issues on worksheets and take a decision-making approach.
Ability to interact and communicate effectively with GCC and onsite stakeholders.
Valuable presentation and e-mail writing skills.
Proficiency with MS Office and Excel is a must.
Should be adaptable to work and extend their support for any additional hours as per business requirements.
Knowledge and experience in TRACK is a big plus.
Shift Timings:
3:00 PM to Midnight, 12:00 PM IST, and should be willing to work from the office (mandatory) with global working windows