Role & responsibilities
Own and maintain CMDB data quality, governance, and lifecycle management.
Design, implement, and optimize CMDB processes, standards, and workflows.
Manage Discovery, Service Mapping, and integrations with ITSM/ITOM tools.
Analyze and resolve CMDB data discrepancies, ensuring configuration item (CI) accuracy.
Collaborate with infrastructure, application, cloud, and operations teams to maintain CI relationships.
Develop CMDB dashboards, reports, KPIs, and compliance metrics.
Support audits, change management, incident management, and asset management processes.
Drive automation and continuous improvement initiatives within the CMDB environment.
Provide L3 support and technical guidance for CMDB-related issues.

He / She can ensure a 4-shift coverage:
Morning (6am-3:30pm)
General (10:30am-7:30pm)
Afternoon (1pm-10:30pm).
Night (9:30pm-7am)

Preferred candidate profile
5 to 8 years of IT experience with at least 4 + years in CMDB administration and governance.




Strong experience with ServiceNow CMDB, Discovery, Service Mapping, and ITOM modules.
Valuable understanding of ITIL processes, Configuration Management, Asset Management, and Change Management.
Experience with cloud platforms (Azure, AWS, GCP), infrastructure, and application landscapes.
Solid analytical, troubleshooting, and stakeholder management skills.
Experience with scripting/automation (PowerShell, Python, JavaScript) is preferred.
ITIL Foundation certification preferred; OR Certified Configuration Manager (CCM) OR related Configuration Management certification
ServiceNow certifications are an added advantage.

Preferred Attributes
Excellent communication and collaboration skills.
Ability to work in a global delivery setting.
Focus on data quality, process excellence, and continuous improvement.

📌 Cmdb And Configuration Management Analyst Telangana (India)
🏢 Michael Page
📍 India