Job Description CRM Sales Executive

Position: CRM Sales Executive
Department: CRM / Sales
Location: Hyderabad (Corporate Office – Nanakramguda, Financial District)
Company: Ridhira Group

About Ridhira Group

Ridhira Group is a diversified organization with businesses across Real Estate, Wellness, Hospitality, and AI-driven HealthTech. We are looking for a customer-focused and target-driven CRM Sales Executive to build strong customer relationships, drive conversions, and ensure an exceptional customer experience.

Key Responsibilities
Manage inbound and outbound customer interactions through calls, emails, and WhatsApp.
Follow up with leads generated through marketing campaigns and other channels.
Convert qualified leads into site visits, bookings, or sales.
Build and maintain long-term relationships with prospective and existing customers.
Understand customer requirements and recommend suitable products or services.
Maintain accurate customer records in the CRM system.
Coordinate with Sales, Pre-Sales, and Marketing teams for smooth lead management.
Ensure timely follow-ups to improve lead conversion rates.
Address customer queries and resolve concerns professionally.
Prepare daily, weekly, and monthly sales and CRM reports.

Required Skills




Excellent verbal and written communication skills.
Solid persuasion and negotiation abilities.
Customer-centric approach with good relationship management skills.
Basic knowledge of CRM software and Microsoft Excel.
Ability to work in a fast-paced, target-oriented setting.
Strong follow-up and organizational skills.

Qualifications
Bachelor's degree in any discipline.
Experience: 4 - 9 years in CRM Sales, Customer Relationship Management, Inside Sales, Tele Sales, or Real Estate Sales.
Experience in Real Estate, Hospitality, Wellness, or Luxury Sales will be an added advantage.

Key Performance Indicators (KPIs)
Lead response time.
Follow-up adherence.
Lead-to-site visit conversion.
Site visit-to-booking conversion.
Customer satisfaction.
Revenue generated.
CRM data accuracy.
Monthly sales targets achieved.

What We Offer
Competitive salary with attractive incentives.
Career growth opportunities within Ridhira Group.
Exposure to premium Real Estate, Wellness, and Hospitality businesses.
Team-oriented and dynamic work environment.

Work Location: Nanakramguda, Financial District, Hyderabad
Employment Type: Full-time
Working Days: 6 Days a Week

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