We are looking for a highly skilled and experienced Assistant Call Centre Query Management professional to join our team at Fortis Healthcare Ltd. The ideal candidate will have excellent communication skills and the ability to manage queries efficiently.
Roles and Responsibility
Manage and respond to customer inquiries via phone, email, or other channels in a timely and skilled manner.
Resolve customer complaints and issues promptly, ensuring high levels of customer satisfaction.
Coordinate with internal teams to resolve complex customer issues.
Develop and implement process improvements to enhance customer experience and efficiency.
Monitor and analyze customer feedback to identify areas for improvement.
Collaborate with the quality control team to ensure consistency in customer interactions.
Job Requirements
Excellent communication and interpersonal skills are required to effectively interact with customers and internal teams.
Robust problem-solving skills are necessary to resolve customer complaints and issues.
Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
Proficiency in using CRM software and other relevant tools is essential.
Solid analytical skills are needed to analyze customer data and provide insights for process improvements.
Ability to work collaboratively as part of a team to achieve common goals.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.