We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

Responsibilities
Respond to customer inquiries via phone, email, chat, and SMS
Resolve delivery, shipment, and service-related issues promptly
Coordinate with Operations, Dispatch, and Driver teams
Track and update support tickets until resolution
Escalate critical issues to the appropriate teams
Maintain accurate customer records and interaction logs
Meet service level agreements (SLAs) and quality standards
Identify prospects to improve customer experience and processes

Requirements
1–3 years of experience in US customer support, customer service, or call center operations is Mandatory
Excellent verbal and written English communication skills
Robust problem-solving and multitasking abilities
Comfortable using CRM and customer support tools
Proficiency in Microsoft Office or Google Workspace
Willingness to work rotational shifts, including US business hours

Preferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Customer Care Executive Bengaluru
🏢 Phox Health
📍 Bengaluru