Contact Center Customer Service: Technicalprovides post-sale technical customer service to business or end-consumercustomers via phone, online chat, or text including:
Responding to a high volume of low complexitytechnical inquiries (e.g., equipment or softwareinstallation/activation/troubleshooting, providing technical productspecifications & information on compatibility with other products, etc.)
Providing responses to customer inquiries basedon pre-determined scripts and other response guidance tools
Recommending alternative products or services (e.g.,warranties) as part of customer issue resolution
This position is not compensated based onachievement of sales targets. Work Setting: Typically located in a callcenter workplace
Positions on this level applies subject matterknowledge and understands the specific needs or requirements of specificproblems and applies skills/knowledge thereafter.
Specialized schooling or previous practicalexperience likely to be required.
Understands and demonstrates the need to deliverto time, cost and quality and proactively adjusts for changing requirements.
Ensures that the work within own field of expertise complies with the relevantprofessional discipline.

📌 Customer Experience Professional Telangana
🏢 TP
📍 Telangana