Qualifications Skills
Understand omni channel communication technologies and their role in the contact center
2+ years of experience as a product support engineer
Valuable listening and comprehension skills
Quick on your feet while consultatively working with the end customer to implement the solution
A natural ability to dig in and resolve technical issues in structured manner
Have a commitment to excellence in taking care of our customers and expect the same from others
Windows operating systems, MS SQL, IIS
Hands-on experience on log analysis and troubleshooting
Familiarity with IP Networking, SQL, REST APIs, and Linux
Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys
Previous experience with outbound contact center products is a plus.

Key Skills
Contact Center Outbound
API
Linux
SQL
AWS

Shift: Night Shift Work mode: Work from office

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Engineer Karnataka
🏢 Five9
📍 Karnataka