Monitor and process incoming e-mail, chat and phone correspondences on routine issues, helping to troubleshoot and resolve hardware and software issues on F5 products and services.
Under supervision of more experienced senior product support team members, work through an ISO certified Quality Management System set of defined procedures to build a plan of action and take appropriate action.
Follows standard practices in dispatching cases according to defined guidelines and builds the support documentation to accurately describe the issue and resolution.
Participates in ongoing training with F5 products and related technologies.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
📌 Technical Support Coordinator Ii Telangana
🏢 f5
📍 Telangana
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