Role & responsibilities
Customer Interaction: Handle inbound and outbound calls assisting bank customers with their account queries, credit card status, loans, and other banking products.
Issue Resolution: Resolve customer complaints, transactional discrepancies, and service requests efficiently within the stipulated Turnaround Time (TAT).
Data Management: Accurately update customer details, call logs, and transaction notes in the banking CRM system during and after each interaction.
Compliance: Adhere strictly to banking regulations, data privacy norms, and quality parameters set by the organization.
Cross-Selling: Identify customer needs and subtly introduce relevant banking products, services, or digital tools (like the mobile banking app) where applicable.

Preferred candidate profile
Education: Graduate in any stream (Commerce, B.Com, or BBA backgrounds are highly preferred). Undergraduates with relevant experience can also apply.
Experience:



0 to 3 years of experience in an international or domestic voice process (Experience in BFSI / Banking customer service is a major plus).

Skills:
Exceptional verbal communication and active listening skills in English and Hindi (regional language proficiency is a bonus).
Basic understanding of retail banking products, debit/credit cards, and net banking.
Strong problem-solving abilities and a calm demeanor when handling irate customers.

Perks and advantages
Market-market-competitive salary package with performance-based monthly incentives.
Comprehensive medical insurance and accidental insurance coverage.
Free transport facility (pick-up and drop-off) for night shifts.
Defined career progression paths with opportunities to move into internal banking operations or team lead roles.

📌 Customer Care Executive Telangana
🏢 ERAstar
📍 Telangana