Role Purpose

Drive customer experience and engagement initiatives across the region by working closely with stores, regional, and corporate teams to improve in-store customer experience, strengthen repeat customer engagement, and drive key CX metrics like NPS and CSAT through structured programs and operational improvements.

Key Responsibilities
Drive adoption and execution of defined customer journey and in-store experience standards across stores in the region.
Drive improvement in customer experience metrics including NPS, CSAT, Google Reviews, and other customer feedback channels.
Translate customer feedback and business data into actionable insights and improvement opportunities.
Work with store, regional, and corporate stakeholders to improve customer satisfaction, service quality, and frontline experience delivery.
Drive customer retention and engagement programs for repeat and high-value customers to improve loyalty and repeat business.
Plan and execute occasion-led and business-led customer engagement initiatives across the region.
Ensure regular tracking, governance, and reporting of customer feedback data, action plans, and store-level closures.




Collaborate with internal teams, store leadership, and external partners for smooth execution of customer experience initiatives.
Monitor key customer touchpoints from store entry to exit and drive improvements in overall customer journey experience.
Share periodic insights, performance updates, and improvement recommendations with regional leadership teams.

Key Skills Required
Solid customer-centric mindset with positive understanding of sales, retail customer behaviour, and customer journey management
Basic analytics and ability to interpret customer, sales, and operational data to identify trends and improvement prospects
Understanding of Customer Experience metrics such as NPS, CSAT, and customer feedback systems
Experience in retail operations, service quality, or customer experience and engagement programs
Strong stakeholder management, coordination, and execution capability across frontline and cross-functional teams
Valuable communication and interpersonal skills (regional language preferred)

📌 Regional Customer Experience Manager Tamil Nadu
🏢 PeopleLogic Business Solutions
📍 Tamil Nadu