We are looking for an experienced Desktop Support Engineer L2 / EUC Support Engineer L2 with solid expertise in desktop support, end-user computing, Microsoft technologies, and basic networking in enterprise settings. The ideal candidate should have hands-on experience in troubleshooting complex desktop, hardware, software, and network-related issues while providing L2 support to end users.

Key Responsibilities:
Provide L2 support for desktops, laptops, printers, scanners, and peripheral devices.
Manage and troubleshoot Active Directory, user accounts, security groups, password resets, and access issues.
Support and troubleshoot Outlook, Office 365, PST/OST issues, mailbox configuration, and OneDrive synchronization issues.
Troubleshoot desktop slowness, hardware failures, application issues, and OS-related problems.
Perform Windows OS installation, imaging, patching, and software deployment.
Diagnose and resolve network connectivity issues, including LAN, Wi-Fi, VPN, DNS, and DHCP-related problems.
Configure and troubleshoot printers, scanners, and network printing solutions.
Perform troubleshooting using tools such as ipconfig, ping, nslookup, tracert, and gpupdate.
Support VPN installation, configuration, and remote connectivity issues.




Troubleshoot firewall and URL access-related issues.
Perform cable crimping, cable punching, and basic LAN troubleshooting activities.
Coordinate with OEM vendors for hardware replacement, warranty support, and service requests.
Manage incidents and service requests through ITSM tools such as ServiceNow or Remedy.
Maintain SLA compliance and provide timely issue resolution.
Prepare technical documentation, SOPs, and knowledge articles.

Required Skills:
Active Directory Administration
Group Policy Management
Outlook and Office 365 Support
PST/OST Troubleshooting
OneDrive Administration
Windows OS Installation and Support
DNS and DHCP Troubleshooting
VPN Configuration and Troubleshooting
Printer Configuration and Support
Desktop Hardware Troubleshooting
Basic Networking Concepts
Firewall and URL Troubleshooting
Vendor Coordination
ITSM Tools (ServiceNow, Remedy, Jira)

Positive to Have:
Experience in team handling or mentoring junior engineers.
Knowledge of Intune, SCCM, or Endpoint Management solutions.
Experience with asset management and inventory tracking.
Microsoft certifications or relevant desktop support certifications.

📌 Desktop Support Engineer 2 Gujarat
🏢 Globtier Infotech
📍 Gujarat