Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn recent skills and transform their lives, companies and organizations. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, Recent Delhi, Shanghai, Singapore, Palo Alto, Mexico City, Recent York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

We are seeking a Program Coordinator to support learners and ensure smooth delivery of our programs. The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based),



and a willingness to handle communication across email, chat, WhatsApp, and voice channels.

Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction. Identify and implement improvements to enhance program delivery and learner experience.

Quality Control : Ensure all communications meet quality standards and brand guidelines. Language Skills : Exceptional Spanish communication skills (written and verbal) are mandatory.

Work Flexibililty : Willingness to work night shifts (India based) and manage all communication channels (email, chat, voice, WhatsApp.

Bachelor’s degree preferred.

Customer Support Experience : Prior experience in a customer service or learner support role.

Tech-Savvy : Familiarity with LMS, digital learning tools, or CRM platforms is a plus.

📌 Programme Manager Mumbai
🏢 Emeritus
📍 Mumbai