Role & responsibilities
Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up until resolution.
Convert inquiries into sales.
Follow up regularly on warm and cold leads to maximize conversion prospects.
Provide accurate, valid, and complete information to customers using the right tools and resources.
Maintain records of customer interactions, update account information, and manage documentation accurately.
Identify and assess customers needs to achieve high satisfaction levels.
Manage large volumes of incoming calls efficiently and prioritize based on urgency.
Build and maintain robust relationships with customers through open and positive communication.

Preferred candidate profile
Should have 6 months - 1 year of Experience in Customer support through telecalling ( Inbound / Outbound calls )
Should be proficient in English and Hindi Mandatory, knowing regional language is a plus.

📌 Customer Support Executive Karnataka
🏢 NoBroker
📍 Karnataka