MProfit is a rapidly growing wealth-tech company reshaping how Indians view and track their wealth.

Backed by Rainmatter (by Zerodha) and other distinguished investors, MProfit equips investors and wealth professionals with cutting-edge solutions that offer a transparent, consolidated view of their financial assets, enabling better insights and decision-making.

As a robust, data-driven platform, MProfit is trusted by HNIs, UHNIs, and Family Offices to track and analyse diverse, multi-asset investment portfolios. Our proprietary integrations with 1200+ institutions elevate data aggregation to a recent standard of precision and automation.

We are looking for a highly driven and experienced Customer Success Lead – Non-Voice (Email Support ) to lead our customer support operations and deliver an exceptional customer experience. This role combines hands-on customer support expertise with team leadership responsibilities. You will manage a team of 4–5 Customer Success Executives, oversee customer communication through email and ticketing platforms,



and ensure timely resolution of customer queries related to portfolio tracking, investment data, integrations, and platform functionality. The ideal candidate should possess a solid understanding of financial markets, investment products, and SaaS platforms, as well as excellent written communication, analytical thinking, and leadership skills. We are looking for a self-starter who can contribute from day one, work independently with minimal supervision, and take complete ownership of the customer support function.

Team Leadership & Support Operations Management:

Lead, mentor, and manage a team of 4–5 Customer Success Executives (Non-Voice Email Support).

Drive team productivity, service quality, SLA adherence, and customer satisfaction metrics.

Conduct regular performance reviews, coaching sessions, and feedback discussions to improve team effectiveness.

Establish best practices for customer communication, issue resolution, an

📌 Lead Training Services Mumbai
🏢 MProfit
📍 Mumbai