Responsibilities
Provide L1/L2 support for hospital applications (Medics HIS , Akhil HIS). Troubleshoot application issues and ensure timely resolution within SLA. Act as the single point of contact for application-related queries.
Create and manage user roles, access, and permissions. Conduct end-user training sessions for doctors, nurses, and admin staff. Prepare user manuals and SOPs.
Coordinate with application vendors for: Bug fixes Enhancements Version upgrades Track and follow up on open tickets/issues.
Assist business team in generating reports and dashboards from applications. Support data validation and data integrity checks.
Perform UAT (User Acceptance Testing) for recent features in HIS/integration layers.



Support deployment of patches and upgrades. Validate integrations (e.g., Oracle, lab systems, billing interfaces).

Technical Skills
Knowledge of Hospital Information Systems (HIS) (e.g., Medics, Cerner, etc.)
Basic SQL knowledge (queries, data validation)
Understanding of application workflows and integrations
Familiarity with ticketing tools

Functional Skills
Solid troubleshooting and problem-solving
Valuable understanding of hospital operations
Ability to handle multiple stakeholders

📌 Assistant Manager It Karnataka
🏢 Rhea Healthcare
📍 Karnataka