Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value. We call it One Sutherland.
Job Description
Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base
Identify and relate with various customer needs and scenarios
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
Offer recent products that will showcase a holistic package of advantages to strengthen customer branding, increase customer revenue and productivity
Remain updated in client and industry led processes, technology applications, utilities, and products
Utilize various client based tools and applications for customer management and servicing
Transfer customers to appropriate departments when required
Conduct data entry, documentation, and case management
Work and partner with others within a team-based workplace
Achieve and maintain required metrics and goals
Qualifications
Education Qualification - High school Diploma / Graduate any will do.
Minimum 6 months of experience in Sales (any industry).
Excellent verbal and written communication