Role & responsibilities
Serve as the primary point of contact for stakeholders, ensuring timely support, effective query resolution, and smooth communication for all the marketing campaign services.
Own end-to-end service delivery, ensuring SLAs, KPIs, and client commitments are consistently.
Collaborate with cross-functional teams (Ops, WFM, Quality, Training, Insights) for flawless execution.
Lead project planning, execution, monitoring, and closure while managing scope, timelines, and resources.
Anticipate risks, develop mitigation strategies, and ensure seamless business continuity.
Provide regular executive-level reporting and performance insights to leadership and clients.

Preferred candidate profile
2+ years of experience in the Japanese Language.
Excellent communication,



stakeholder management, and conflict resolution skills.
Solid analytical and decision-making skills for complex, multi-region operational challenges.
Drive standardization of processes, tools, and best practices across teams to ensure quality and operational efficiency.
Solid background in client management, operations, and project governance.
Ability to proactively manage risks and handle escalations to ensure smooth and timely issue resolution.
Experience in managing global or multi-market operations while ensuring effective stakeholder alignment.

📌 Japanese Language Expert/ Haryana
🏢 WPP Production
📍 Haryana