Role & responsibilities
Handle inbound and outbound calls, emails, chats, and support tickets from students and parents.
Resolve academic and non-academic queries related to courses, batches, app usage, payments, and other services.
Coordinate with internal teams to ensure timely resolution of escalated issues.
Maintain accurate records of student interactions and support requests in the CRM system.
Guide students through the enrollment, onboarding, and post-enrollment support process.
Provide prompt follow-ups on pending concerns and ensure complete issue closure.
Educate students about available features, policies, and learning resources.
Monitor service quality and maintain high customer satisfaction (CSAT) standards.




Identify recurring issues and share feedback with relevant stakeholders for process improvements.
Adhere to defined SLAs, productivity targets, and quality standards.

Required Skills
Excellent verbal and written communication skills in English and Hindi.
Robust problem-solving and customer handling abilities.
Ability to manage multiple tasks in a quick-paced workplace.
Good interpersonal and active listening skills.
Basic knowledge of CRM tools and Microsoft Office.
Strong attention to detail and documentation skills.
Ability to work in rotational shifts and on weekends, if required.

📌 Student Support Executive New Delhi
🏢 PhysicsWallah
📍 New Delhi