**Key Responsibilities:** **Guest Experience** + Ensure all guests receive a warm and professional welcome in line with Holiday Inn Express brand standards. + Handle guest complaints, requests, and service recovery promptly and effectively. + Monitor guest satisfaction and take corrective actions where necessary. + Assist VIP guests and ensure special requests are fulfilled. **Operational Management** + Supervise hotel operations during assigned shifts, including Front Office, Housekeeping, Engineering, and Food & Beverage areas. + Ensure smooth coordination between departments to deliver a seamless guest experience. + Conduct regular inspections of guest areas and back-of-house areas to maintain cleanliness, safety, and brand standards. + Monitor room inventory, occupancy, and operational requirements. **Team Leadership** + Support, guide, and motivate team members during shifts. + Ensure team members comply with company policies, grooming standards, and service procedures. + Conduct shift briefings and communicate important operational updates. **Financial Responsibilities** + Monitor daily revenue opportunities and support upselling initiatives. + Ensure proper cash handling and compliance with financial procedures. + Assist in controlling operational costs and minimizing wastage. **Safety & Compliance** + Ensure compliance with IHG policies, local regulations, fire and life safety procedures. + Respond effectively to emergencies and incidents.



+ Maintain security awareness and safeguard hotel assets. **Administrative Duties** + Prepare and maintain shift reports and incident reports. + Follow up on maintenance issues and guest requests. + Coordinate with department heads regarding operational matters and guest feedback. **Qualifications:** + Bachelor's degree or Diploma in Hotel Management or related field. + Minimum 3-5 years of hotel operations experience, preferably in Front Office. + Previous supervisory experience in a branded hotel is preferred. + Good communication and interpersonal skills. + Proficiency in hotel management systems and Microsoft Office. Don't quite meet every single requirement, but still believe you'd be a outstanding fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

📌 Duty Manager - Holiday Inn Express Hyderabad Banjara Hills (India)
🏢 IHG
📍 India