**Job Description Summary** Lead Specialist independently resolves complex payroll exceptions, provides day-to-day guidance to Specialists, and supports cross-coverage across payroll processes. The role drives issue resolution through advanced troubleshooting and contributes to documentation and process improvements. **Primary Function** Responsible for executing and coordinating assigned payroll activities with 100% accuracy and timeliness. Acts as the first-level escalation point, coaches L2 Specialists, and partners with SMEs/onshore teams to resolve issues and maintain documentation. **Principal Duties and Responsibilities** + Process payroll and/or final pay checks accurately and ensure pay is delivered on time, following documented procedures and checklists. + Work pay run audit reports; research and resolve errors/issues before checks are printed or files are transmitted; escalate exceptions as required. + Monitor payroll mailboxes and ticket queues; respond to requests/forms within the 24-hour SLA; document actions clearly and professionally. + Apply US payroll policies, internal controls, and compliance requirements (confidentiality, approvals, audit trail) during daily execution. + Support ad-hoc activities and year-end deliverables as assigned; adapt to peak volumes and critical timelines. + Maintain current understanding of payroll calendar updates and process changes; complete required trainings on time. **Additional responsibilities for this level:** + Serve as first-level escalation point for complex cases and aging tickets; coordinate resolution with partner teams as needed. + Coach and mentor L2 Specialists on process execution, quality,



and communication; provide onboarding and training support. + Contribute to SOPs, checklists, and templates with version control; communicate changes to the team. + Identify trends from audits and case data; recommend corrective actions and participate in small improvement initiatives. + Support coverage planning within the sub-team during peaks, downtime, and year-end timelines. **Tax** + Support employee tax setup changes and validations per workflow; ensure changes align to source documentation. + Assist with tax-related inquiries and ticket triage; resolve routine items and route complex items to SMEs/partners. + Support year-end activities such as W-2 validations, corrections workflows, and reprint requests per process. **Banking** + Support direct deposit maintenance and reject/return handling per workflow; ensure corrections are completed within required timelines. + Assist with payroll funding/file checks and basic reconciliations per checklist; escalate discrepancies promptly. + Log and track ACH rejects, reversals, and high-risk exceptions to closure. **Garnishment** + Set up and maintain garnishment/levy deductions based on received orders and established decision trees.



+ Process routine agency communications and documentation within SLA; maintain required records. + Support remittance processing and exception handling per controls; escalate complex scenarios. **Processing** + Execute standard payroll processing steps (data entry, validations, adjustments) according to the payroll calendar. + Run and review assigned audits; correct basic errors and coordinate dependencies with upstream partners. + Support off-cycle processing requests as directed; ensure documentation and approvals are complete. **Final Pay** + Process final pay checks including PTO/other payouts per state requirements and documented guidance; escalate exceptions promptly. + Support manual check requests, reissues, and reversals; ensure approvals and audit trail are complete. + Respond to final pay inquiries from HR/field teams using templates and policy references. **Reporting** Reports to: Manager, Payroll Operations. **Job Requirements** Minimum / Desired Requirements: + Bachelor's degree in Accounting/Business/Human Resources (or equivalent experience). + 2+ years of payroll operations experience with strong understanding of federal and state payroll requirements. + Proficient in Excel, Word, and PowerPoint; able to analyze reports and identify trends. + Robust attention to detail; professional communicator able to handle escalations and stakeholder interactions. + Demonstrated integrity and confidentiality; commitment to coaching and knowledge sharing. + Flexibility to work extended hours during critical business timelines. + FPC/CPP is an advantage; Workday/MyTime knowledge is preferred.

📌 Lead Specialist Payroll FinOps (Bengaluru)
🏢 Target
📍 Bengaluru