PUT DEEPIKA DIXIT ON CV AS RECRUITER,

Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls, chats and emails.

Job Description:
Manage inbound / outbound calls, chat and emails from customers
Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
Adhere to the laid down procedures / protocols of the process & organization
Identify customer queries, concerns and overall needs and provide solutions
Address customer complaints in a timely, compassionate and patient manner
Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis




Create customer satisfaction and delight by solving product related queries timely.

Required Skills:
Positive communication skills
Active listening skills
Solid convincing skills
Client handling skills

Desired Skills:
Good interpersonal skills
Solution oriented with effective problem-solving skills

PFB requirements and interview details below:

Working Days: 5.5 days working with a fixed Sunday off and rotational offs on Saturdays.

Requirements:
Freshers must have positive communication skills.
Experienced Candidates should have less than 2 years of experience- Preferred
Candidates with voice process experience will be preferred.

📌 Walkin Fresher Customer Support Naukriff Noida Uttar Pradesh
🏢 Info Edge
📍 Uttar Pradesh