Role & responsibilities
Identify, debug and troubleshoot break fix issues and take it to a resolution
Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
Provide Level 4 support for the system within agreed service levels
Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area
Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings
10+ years Experience in a Software Support role.
Solid understanding of Cloud offerings - AWS or Azure preferred
Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
Kubernetes, Applications, APIs)
Database : Extensive experience in database operations & SQL




Solid hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
Experience working with global Customers and robust customer focus
Excellent written and verbal communication skills
Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
Identity and Access Management domain knowledge is a preference
Hands-on implementation/maintenance experience of the IGA platform is a preference
IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
Bachelors degree or an equivalent experience
10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
Experience in one of the public cloud platforms AWS or Azure
Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
Understanding of SLAs and the importance of being within SLAs

📌 Associate Principal Technical Support Engineer Iam Karnataka (India)
🏢 Saviynt
📍 India