Role & responsibilities
Responds to inquiries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Assists in coordinating the use and continual operation of systems and applications as it relates to Technology.
Supports and troubleshoots in-house developed applications.
Produce reports/metrics about health and performance of various IT related systems.
Provides Helpdesk support to local and remote users.
Assigning and resolving Helpdesk tickets
Documenting process improvements and effects
Support of in-house applications
Perform first-level diagnosis and troubleshooting support to end-users
Escalate complex incidents to appropriate support personnel/team
Maintain inventory of all equipment, software and software licenses
Assist with onboarding of new users,



clients, and/or employees
Assist with exit process of users
Install, test and configure recent workstations, peripheral equipment and software

Preferred candidate profile
BS degree in Information Technology, Computer Science or equivalent working experience
Valuable written and verbal communication skills
Demonstrated experience working in a team setting
Multi-tasking skills
Experience supporting 100+ users (locally and remotely)
Demonstrated experience with Helpdesk support
Demonstrated experience with hardware support
Advanced troubleshooting skills

📌 Information Technology Support Specialist Maharashtra
🏢 Opus Fund Services - Wreck Hill (India)
📍 Maharashtra