RoleOverview

Weare looking for an experienced ServiceNow Architect / Senior Consultant with10+ years of overall IT experience and robust expertise in designing,developing, and implementing scalable ServiceNow solutions across enterpriseenvironments. The candidate will be responsible for end-to-end solution design,development, and platform customization, with a focus on deliveringhigh-quality business outcomes.

KeyResponsibilities
Design and develop end-to-end ServiceNow solutions aligned with business requirements
Lead solution architecture, requirement analysis, and technical design discussions
Build and implement workflows using Flow Designer / Integration Hub
Develop and customize ServiceNow applications and modules
Integrate ServiceNow with third-party systems using REST/SOAP APIs, web services, and data integrations
Work on product customization including UI, workflows, and business logic enhancements
Ensure adherence to best practices, coding standards, and platform governance
Collaborate with stakeholders, business teams, and delivery teams for successful implementation
Troubleshoot and optimize platform performance and scalability





RequiredSkills & Experience
Design and develop end-to-end ServiceNow solutions
Hands-on experience in Solution Design and Development
Experience with Flow Designer and/or Integration Hub
Robust experience in at least one module:
ITSM (IT Service Management) OR
CSM (Customer Service Management)
Proven experience in ServiceNow customization and configuration
Experience in building integrations using REST/SOAP APIs
Solid knowledge of ServiceNow scripting (JavaScript, Business Rules, Client Scripts, Script Includes)
ServiceNow Certified System Administrator (CSA)

Goodto Have
Knowledge of CMDB, CSDM, or other ServiceNow modules
Experience with UI Builder / Service Portal / Workspaces
Exposure to platform governance and architecture practices
Experience in product customization and enterprise implementations
Experience with AI and Automation, such as:

1.ServiceNowFlow Automation / RPA

2.NowAssist / AI capabilities or similar

3.Basicunderstanding of LLMs, intelligent workflows, or predictive automation

📌 Service Now Technical Architect Karnataka
🏢 Sonata Software
📍 Karnataka