Role & responsibilities
Provide Level 1/Level 2 application support for production applications.
Monitor application health and respond to alerts and incidents.
Troubleshoot application, database, and server-related issues.
Analyze logs to identify and resolve technical problems.
Handle incident, service request, and problem tickets within defined SLAs.
Coordinate with development teams to resolve application defects.
Perform root cause analysis (RCA) for recurring issues.
Support application deployments, patches, and releases.
Maintain support documentation, knowledge base articles, and standard operating procedures.
Communicate issue status and resolutions to stakeholders and end users.
Note: Specially from Lending , Payment or Mobile Banking required.