Job Title
EOS Program Manager, Customer Recovery & Acceleration
Role Overview
The EOS Program Manager is a strategic, cross-functional leader within the Product Success Organization responsible for planning, orchestrating, and executing End-of-Service (EOS) and product deprecation efforts across the customer base.
This role ensures that customers, internal teams, and product stakeholders are proactively prepared for product sunsets, feature deprecations, and lifecycle transitions. Rather than reacting to risk, the EOS Program Manager drives structured, forward-looking programs that minimize disruption, protect revenue, and enable seamless customer transitions. This role translates lifecycle decisions into coordinated execution plans that ensure customers successfully migrate, adopt current capabilities, or transition off legacy functionality with confidence.
Key Responsibilities
Product Lifecycle & EOS Program Management
· Own and lead end-to-end EOS and product deprecation programs across the organization




· Translate product lifecycle decisions into structured execution plans with explicit milestones
· Ensure alignment to business priorities, timelines, and compliance considerations
Cross-Functional Orchestration
· Coordinate across Product, Customer Success, Support, Sales, Legal, and Finance
· Align stakeholders on a shared execution plan and accountability model
· Manage dependencies, risks, and program timelines
Customer Readiness & Enablement
· Ensure customers are proactively informed, prepared, and supported through transitions
· Partner with Customer Success to identify impacted accounts and define engagement strategies
· Drive readiness plans including communications, migration paths, and adoption of replacement solutions
Data-Driven Execution & Insights
· Analyze customer usage, segmentation, and impact to prioritize actions
· Track progress against migration, adoption, and risk mitigation goals
· Identify friction points and adjust plans accordingly
Executive C

📌 Eos/eol Program Support Hyderabad
🏢 Blackbaud
📍 Hyderabad