the Service Specialist will be responsible for assisting & coordinating the delivery of projects and services to FPC’s clients in order to successfully fulfill the Scope of Work (SoW) outlined in the Agreement, Proposal or Engagement Letter between FPC and its Client.
You will be responsible for providing first-level support and coordination for digital building systems, IoT solution deployment and related smart building technologies. As part of the organisation, you will manage solution deployment tickets, incident tickets, provide updates to stakeholders, and ensure seamless communication across teams to support operational standards and drive excellence across client buildings.
In addition to client-facing roles and responsibilities, Service Specialist is expected to be an active member of the Digital Buildings Services team, to make a positive contribution to the development of the team and wider FPC business, working effectively with all FPC colleagues to successfully deliver projects and support FPC’s business objectives.
Key Responsibilities:
The responsibilities for this role include:
Delivery of non-technical and some technical (as training and knowledge allows) related project
coordinator services and projects for clients in accordance with the Proposal, Scope of Work
(SoW) and/or Engagement Letter. Manage own workload, communicating and escalating any issues to line manager accordingly
Ticket Management
Create, manage, and resolve incident tickets within the centralised ticketing system, ensuring all issues are accurately documented with status, diagnostics, and resolution steps.
Track ticket progress and ensure adherence to established response and resolution timelines.
Conduct periodic ticket reviews to identify trends, recurring issues, and areas for improvement.
Stakeholder Communication and Management
Serve as the initial point of contact for internal stakeholders, providing timely updates on incident progress, issue stat
📌 Digital Buildings Service Specialist Pune
🏢 FPC Digital
📍 Pune
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