Job Description
Duties
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure. Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given.
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Control room inventory and assign room per guest needs. Human Resources Responsibilities
Assist the (Department) Management Team in the following:
Induct current staff into the team, department and Hotel in the first week of their employment following guidelines. Openly communicate with management staff ensuring regular briefings occur and all relevant information is passed on. Systems & Procedures
Log and inform your Team leader or Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures. Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual Complete all duties, and ensure a concise hand over. Health & Safety
Use safe manual handling techniques, practice protected work habits, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and protected working workplace. Maintain procedures to minimize our