Senior System Engineer
Customer-Facing Technical Role | India
Role Summary
We are hiring a customer-facing Senior System Engineer to support enterprise customers with cloud, virtualization, storage, backup, disaster recovery, and migration solutions.
Basic Requirements
Experience
7+ years overall experience
Customer-Facing Experience
5+ years in support, system engineering, solutions engineering, DevOps/SRE, IT administration, or similar customer-facing role
Education
Bachelor’s degree or equivalent practical experience
Communication
Positive spoken and written English; comfortable speaking with customers
Joining
Candidates who can join quickly will be preferred
Responsibilities
Work with customers and partners for product deployment, configuration, upgrades, troubleshooting, and issue closure.
Analyze customer issues using logs, system behavior, and basic infrastructure knowledge. • Coordinate with engineering, QA, sales, and support teams to resolve customer problems.
Document issue details, next steps, and customer communication clearly.




Learn our products and explain technical concepts in a straightforward, customer-friendly way.

Skills We Look For
Linux or system administration experience.
Experience in at least one of these areas: cloud, virtualization, storage, backup/DR, migration, DevOps, or enterprise infrastructure support.
Ability to troubleshoot patiently and communicate clearly with customers.
Quick learner with ownership mindset and willingness to work across teams.

Positive to Have
Experience with storage, backup, disaster recovery, replication, or migration products. • Exposure to VMware/Hyper-V, AWS, Azure, Google Cloud, Oracle Cloud, or IBM Cloud.
Knowledge of Kubernetes/OpenShift, containers, CI/CD, Python, Bash, or similar scripting.
Prior DevOps/SRE background is welcome if the candidate has customer-facing experience.
Team lead, mentoring, or ownership experience.

Ideal Candidate
A practical, customer-focused engineer who enjoys solv

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