The Role
We are looking for an organised and friendly Customer Care Consultant to provide phenomenal customer service within our Rockhampton Trade Store
Acting as the face of the business, you will bring friendliness and effective communication over the phone, and over email. You’ll be crucial in delivering a fantastic customer service experience with about 30 points of conversation or investigation each day. You'll be a member of a close-knit team of 7, making this role ideal for someone looking for a company to call home.
We are looking for a team and culture fit over all else If you want to be part of a close-knit team that treats each other well, apply with us today
What You’ll Be Doing:
Act as the first point of contact for customers by phone, and email.
Provide expert advice on a wide range of industrial products.
Keep administration organised as required
Uphold safety standards and foster a positive team culture.

Our Ideal Candidate will have
Previous experience in call centre environments and with KPIs will be highly regarded




Positive and explicit customer service manner - both verbally and over email
A proactive attitude with a willingness to learn.
Comfort working at a desk workplace

What's In It For You:
Permanent salary, incentives & Wesfarmers share plans
Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
Continuous training and career development opportunities
Guaranteed hours with annual leave and sick leave perks
Team events, celebrations, award recognition and prizes
Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more
Refer-A-Friend program – earn up to $2,000 for each referral
Ability to purchase up to 4 weeks’ additional annual leave
Generous paid parental

📌 Customer Care Consultant Prayagraj (India)
🏢 Blackwoods
📍 India